REI product software is developed by in-house software engineers with input from sales people, instructors, customer support personnel and the customers themselves. Keeping product software current requires updates, and those updates can usually be downloaded for free from REI’s website.
Other companies sometimes view software releases and updates as a revenue stream, but REI has always viewed software enhancements as an extension of product support after the sale and should be available to the customer without charge.
For example, when the OSCOR Green Data Viewer software was developed to provide customers the ability to take collected data from the OSCOR Green and view, print and present the data on a PC; the software was added to the REI website for customers to download for free without restrictions or fees.
