REI is an energetic and diverse company with a complimentary mix of career opportunities for skilled and talented labor including:

  • Software engineers
  • Mechanical engineers
  • Electrical engineers
  • Engineering test technicians
  • Production assemblers
  • Purchasing
  • IT
  • Sales
  • Marketing
  • Training instructors

Our goal is to provide technical security professionals the very best tools to protect their customers and organizations from information theft. Our products are unique, complex, and designed and built in-house, which makes employee retention an important part of our growth and success. Send Resume to Research Electronics International, 455 Security Drive, Cookeville, TN 38506 or

IT Technician (Specialized Area)
Position Summary

The IT Technician responsibilities will include specific information technology roles as
defined by the IT Manager and general information technology support to all areas of
REI. The job could require tasks which include hardware or software installation,
implementation or management of security components and policies, general support
of a variety of technological devices, other tasks as defined by the IT manager.

Supervisory Responsibilities


Duties and Responsibilities

  • Tasks that are related to a defined area(s) of information technology as assigned
  • Support to REI’s hardware or software environment
  • Support for REI’s users
  • Implementation of REI’s security policies
  • Support of REI’s security and policy compliance
  • REI user or device management
  • Other responsibilities as defined by the IT Manager
  • Help Desk ticket processing and problem resolution

Knowledge, Skills, and Abilities


  • A working knowledge of a variety of Microsoft Office applications
  • Basic knowledge of networking and networking principles
  • Basic knowledge of hardware components and troubleshooting
  • Basic knowledge of software installation principles
  • Basic knowledge of troubleshooting techniques and resolution management
  • Basic Knowledge of information technology security concepts and management at a
    user level
  • Basic knowledge of remote access concepts and usage
  • Good time management and communication skills


  • Proficient in most Microsoft applications and some open-source tools
  • Intermediate working level of support and management of networking concepts
  • Proficient in support, repair, and operation of a variety of hardware devices across all
  • Proficient in time management and troubleshooting techniques to resolve a variety of
    support issues
  • Intermediate working level of support in a mixed onsite/remote work environment

Education and Experience

  • At least one year of post-secondary training in an information technology area;
    Preferred at least an associate’s degree
  •  Any information technology certifications related to hardware, software, network, or
    security concepts
  •  Preferred experiences in supporting a manufacturing environment

Physical Requirements

  • Prolonged periods sitting or standing at a work station on a computer
  • May be required to lift up to 50 pounds at one time without an accommodation
  • May be required to work on a ladder or platform in areas outside of normal traffic
    paths in a multi-floor building

Send resume to
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